Who we are

Our website address is: https://coozam.co.uk.

Effective date: 01/08/2025

1. Introduction

Coozam (“I”, “we”, “our”, “us”) is committed to protecting your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [yourwebsite.com] or contact us.

2. Data We Collect

We may collect and process the following personal information:

a) Information you provide directly

  • Name
  • Email address
  • Phone number
  • Any other information you include in your message or enquiry form

b) Information collected automatically
When you visit our site, we may collect certain information automatically, including:

  • IP address (anonymised where possible)
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and referring websites (via analytics tools, if used)

c) Cookies
Our site uses cookies and similar technologies. Full details are in our Cookie Policy.

3. How We Use Your Data

We use your data to:

  • Respond to your enquiries and provide requested services
  • Improve our website and user experience
  • Monitor website performance and security
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Consent (when you submit a contact form)
  • Performance of a contract (to provide services you have requested)
  • Legal obligation (to comply with applicable laws)
  • Legitimate interests (e.g., improving our services, preventing fraud)

5. Who We Share Your Data With

We do not sell your personal data.
We may share your data with:

  • Service providers (e.g., website hosting, email, analytics)
  • Professional advisers (e.g., accountants, legal advisers)
  • Authorities, if required by law

6. Data Retention

We keep personal data only as long as necessary for the purposes collected or to meet legal requirements.
If you submit a contact form, we retain that data for up to 12 months, unless required to keep it longer for contractual or legal purposes.

7. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

8. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request the deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details below.

9. Embedded Content from Other Websites

Pages on this site may include embedded content (e.g., videos, maps). Embedded content from other websites behaves as if the visitor has visited the other website, and those sites may collect data about you, use cookies, and track your interaction with that embedded content.

10. Third-Party Services

If we use third-party services such as Google Analytics, email marketing tools, or hosting providers, they may process data on our behalf under strict confidentiality agreements and in compliance with data protection laws.

11. Contact Us

Coozam LTD
Email: enquiry@coozam.co.uk

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.